Maintained an enthusiastic attitude and upheld the company's devotion to exceptional customer service. Assisted travel agents with vacation package information. Worked with sales department to construct vacation packages for large groups planning private group retreats. Provided clients with brochures and publications containing travel information. Checked and returned phone calls, messages, and emails as well as provided telephone support. Received inbound calls from guests planning either a one night stay in our hotels across the United States. Assisted passengers with travel arrangements and rental car reservations in call Answered inbound phone calls from customers regarding flight itinerary, scheduled and reserved airline tickets and checked for flight delays. Identified guest reservation needs and determine appropriate room type for various Marriott international Locations including resorts. Confirmed eligibility for service; provided customers with program & travel information. Attended to PBX matters including contacting maintenance, housekeeping, transferring calls and guest requests. Booked International and Domestic air, hotel, car and train reservations using the Apollo Computer System. Scheduled reservations, event reservations, public relations and general questions. Managed reservations in the Special Services Department which included arranging delivery and pick up of VIP vehicles. Specialized in Caribbean, Mexico, and Ski Resorts. Partnered with guest & travel agent to build all inclusive vacation packages to the Disneyland Resort. Scheduled reservations, event reservations, public relations and general questions. Provided prompt courteous service to customers, and assisted campers and cabin guest with various needs like cable and internet issues. Exceptional communication skills with the ability to work well in fast-paced environments. Monitored room availability using the MARSHA system. Resolved customer complaints and achieved satisfied customers. Achieved customer satisfaction through product knowledge, problem solving skills, time management, and conflict resolution. Processed web based seasonal rentals for potential guests. Adhered to all departmental and company policies and procedures. Assembled phone lines and polycoms in guest rooms and ballrooms. Utilized excellent written and oral communication skills and conflict resolution skills when assisting customers. Interpreted and recommended room rates, meal plans and package amenities based on clients' needs. Facilitated the filing of claims and assisted customers in the navigation of company policies and procedures to ensure ultimate customer satisfaction. Booked total vacation packages to guest specifications. Resolved customer complaints in timely manner that brought customer satisfaction and problem resolution * Compiled passenger itineraries for medical need fliers. Served the customer by giving accurate information in an efficient, courteous manner. Communicated flight schedules and fare rates to customers in a Call Center environment. Booked air travel, rental cars, hotels and tour reservations for passengers, frequent travelers and travel agents. Handled many types of customer service issues including special requests from clients to the vendors. Provided customers with assistance in booking reservations for car rentals with Alamo, Enterprise and National. Resolved customer complaints through accurate information and fast problem solving techniques. Booked all transcriptions via internet system through an outside provider. Provided accurate information regarding air travel destinations and airport regulations. Conducted daily staff meetings to ensure room audits, special requests and amenities were delivered. Executed credit card transactions for clients making reservations. 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