Determined destination, mode of transportation, travel dates, financial considerations, and accommodations required. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Managed itineraries for Delta's most lite clients Established domestic and international travel arrangements, issued tickets, collected damaged bags, and service charges for reissued tickets. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Tabulated inventory for monthly ticket sales. A Ticket Agent is responsible for providing patrons with exceptional service while processing their transactions within a reasonable…As a primary agent of our company at the point of sale, it is vitally important that a ticket seller be personable, charming and outgoing… 3.1 Analyzed sales reports and ticket inventory after races to ensure the ticket sales count was Updated and monitored customer accounts. Maintained a friendly and positive attitude when dealing with distressed passenger. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! Employed strong communication skills to assist travelling passengers in simplifying their travel to make it as enjoyable as possible. Reinforced compliance with FAA, and airport regulations. It is preferred that candidates for this location have some experience with children, and/or enjoy interactions with children and their parents. Assured that bus drivers arrived before departure time for efficient pre-trip inspections in compliance with company policy and safety procedures. Gain confidence in pricing more complex journeys that apply exceptions to standard pricing principles. Worked as a ticket and tour agent for Jefferson and Greyhound lines . Worked out the Sales targets and compared it with the achievements of travel agents. Like reservation agents, they also use computers and manuals containing scheduling, boarding, and rate information to plan routes and calculate ticket costs. Ticket Agent Jobs Ticket agents check-in passengers and their baggage if any, help customers book air travel, print tickets or boarding passes, and tell them where their gates are. Handled passenger assistance, seat assignments and boarding passes. For Airline ticketing agent position, this skill is a very critical element which contributes for business success. Circuited airline's computer system (Sabre, Worldspan, Apollo) for checking flights, fares, and new updates. Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups. Home; Explore; Successfully reported this slideshow. Prepared and issued boarding tickets; computing fares, checking passports and travel documents, issuing refunds. Aided passengers in their travels by using the SABRE computer system to manage reservations. Coordinated ticket requests for Sponsors, Media and event VIP's. Handled customer questions via inbound calls regarding the Gateway Computer products and corresponded with Gateway ensuring customers various needs. Assisted customers and employees with ticket sales and route schedules, contributed to all aspects of the business. Closed Box Office and prepared daily bank deposits. Processed tickets sales handled credit card transactions input data typed filed and completed other duties as needec or required. Established passengers' reservations history, collected fees, explained FAA and airline rules and regulations. Conducted ground security screenings and other related duties Prepare and issue tickets. English; Course; Agency Debit Memo (ADM) Prevention Workshop (Classroom, 3 days) Equip yourself with knowledge of key industry standards published in IATA Composite and Passenger Services Resolutions to avoid costly mistakes. Completed closing reports for American Airlines ticket counter, baggage claim, and gate area functions. He currently is the editor-in-chief of the online magazine Spectrum Culture. This includes airliners, commercial bus lines and railroads. Completed ticket sales* Accommodated patrons before, during and after performances. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. Processed customer flight changes using the Sabre computer systemComputed tax and other surcharges. Reservations Agent; Travel Agent; Travel Guide; Ticket Agent Interview Questions. Used general office equipment (copier, fax machine, computer) to send and receive communication materials from Greyhound corporate. Responded to customer inquiries, Processed sales of bus tickets Determined whether space is available on travel dates requested by customers, assigning requested spaces when available. Evaluated and prepared flights by arranging seat assignments and load, coordinate special meals, and upgrades. Managed inquiries about flight schedules, fares, reservations and all scheduled operations. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Confirmed reservations and processed ticket sales and ensured passengers were on schedule for bus boarding. Adapted to changes quickly during United Airlines and Continental Airlines merger integration process and minimized impact on flight operations. Processed financial transactions involving the sale of airline tickets. Managed ticket exchanges and refunds, and handled customer baggage as required. Provided travel related information in person and by phone to the airline customers. Soft skills related to both types of jobs are beneficial. Provided assistance to passengers and travel agents as well as ticketing related duties. Determined special assistance needs of passengers and delivered them safely to plane. Provided ticketing and reservation services to the general public. Prepared bus tickets Provided quality control for leisure and international corporate travel arrangements. Direct communication with the client over the phone and in person for ticketing. Dispatched buses to designated locations Carried out cash transactions, cash reconciliation and credit card transactions. Developing skills and knowledge in the travel industry will take time and experience. Determined availability of spaces on travel dates requested by customer. Handled reservations for high volume clients and general public with travel arrangements. Facilitated the sale of bus tickets Worked as a ticket agent interfacing with traveling customers at the DFW ticket counter. Maintained computerized inventories of available passenger space and provide information on space reserved or available. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. After researching careers and job types, it is useful to get feedback from experts in the field or Avjobs Career Consultants to determine if your assessment is realistic. Worked independently and within a sales marketing team, Handled money and credit card transactions Ticket Agent @ Grant Aviation. Below we've compiled a list of the most important skills for an Airline Ticket Agent. Placed ticket orders for clients. They determine whether seating is available, answer customer inquiries, check baggage, and direct passengers to proper places for boarding. Provide check-in assistance by examining all necessary documentation to board a plane. Collected balance dues from guests and travel agents. checked in passangers and worked with sabre in the computer help passeangers with seat assignments and deboarded and board the aircraft. Organized package shipment with the delivery section of Greyhound Buses. Ensured FAA, Company and Airport regulations are followed. A resume is your first interface with your employer. If you don’t have much customer service experience, read about ways to expand on these skills. They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. In this file, you can ref interview materials for ticketing such as, ticketing situational interview, ticketing behavioral interview, ticketing phone interview… . Handled ticket reservations and cancelations Greeted airline customers, help check baggage, and assigned seats Gate attendant. Worked the First Class and the VIP Desk for American Airlines at the Chicago O'Hare Airport ticket counter. Processed transactions, utilizing the ticket master system, for ticket sales of events at various venues throughout the metropolitan area. Ticket Agent Resume Sample 4.6. Summary: To continue building upon computer and customer service skills in a fast paced company with many chances to advance. Processed hotel reservations, and ticket reservations to Maintained high sales and up sales on room packages, and vacation packages. Handled cash and credit card transactions Exercised strong office skills when dealing with customer paperwork and the computer system. Provided superior customer service for affluent Broadway season subscription holders to retain loyalty. I learned Reservations Amadeus system. Checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination. Booked theater reservations, using computer terminal and telephone and collected payment. Interacted with people by selling bus tickets to passenger's to varies locations within the United States. Demonstrated safety and loss prevention awareness in the supervision of customer baggage. Maintained inventory via excel spreadsheets of all available passenger spaces while providing information on spaces reserved and or available. The most common duties described in an Airline Ticket Agent resume sample are assisting customers, ticketing, taking payments, handling seat reservations and offering information about flights. Counted cash bank before and after ticket booth. Responded with enthusiasm while handling customer questions, complaints and inquires. Participated on week-end ticket sales that required overtime. Used and maintained the FAA loose leaf tariff. Assisted travel agents to issue tickets for individuals. I’m sure that most of today’s passengers arrived at their destination with a smile on their face and looked forward to a successful day. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers. Assisted customers with ticket purchases and reservations, while providing schedule and travel information Computed accurate sales reports for issuing tickets, baggage charges and date changes Worked ticket counter,departure services, and baggage claim services. Planned routes and ticket cost, using schedules, rate books, and computer terminals. Supplied special assistance to young, elderly, and disabled passengers. They handle all aspects of the booking process including documentation, quality control, deposits, final payments, reviewing itineraries, visas, vaccinations, etc. Provided customer service in completing sales on computer system and/or on telephone. Balanced sales report during and end of each shift. Operated the NYC sales region tariff department offering assistance to top NYC travel agents. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Assisted passengers requiring special assistance at departure and arrival. Let's find out what skills a Ticket Agent actually needs in order to be successful in the workplace. Assisted patrons booking reservations for cottages; took customer complaints and reported to maintenance any problems customers had with their rental. Ticket Agent. Assisted Virgin Atlantic Airlines customers with their ticketing and baggage needs (which also includes ticket sales and upgrades). Assisted in boarding and disembarking of passengers and maintained passenger counts, ticket sales. 156 Airline Ticketing Agent jobs available on Indeed.com. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. Booked transportation and hotel reservations, using computer terminal or telephone and fax. Conducted and created accessible processes within departments to improve overall Customer service experiences. 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