The packages kept coming, about twice a week since then, according to … Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. The couple said that they have been receiving Amazon packages since the beginning of February, but they thought the first package was a prank. If these solutions don’t correct the issue, please use the form below to create a service ticket to report the problem to us. That wasn't all, though. Not to say this was Amazon's fault, but my guess is they bought a few things off of Amazon for the first time since moving, and they didn't notice the shipping address was old. Then, they received a letter in their mailbox signed by a women's name that she just moved into the neighborhood and got the address mixed up. The woman, who tells us she has never ordered from Amazon before, received her first surprise package from the retailer the day she purchased her new home. Try to know if someone attempted to deliver your product. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. I'd call Amazon … At first glance (which is all hackers want us to take), this email passes as a legitimate Amazon package tracking email. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. FIX: I delivered the packages myself. ACTON, Mass. We’ve been down this road before with other readers who received a lot more than the kids toys that Bobby ended up with. If they don’t pick it up in time, you can keep it or toss it out. You’ll need one of the following forms of identification to pick up your package at a UPS Access Point location: Option 1: Present a government-issued photo ID, such as a driver’s license, passport or ID. All refunds are subject to our refund policies outlined in Refunds. “Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you,” reads the FAQ. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" In some rare cases, those packages might end up on the wrong doorstep, so why does Amazon not seem terribly concerned about getting those items back? Thank you for trying to return the item.” Today I received an email from UPS informing my package is scheduled for delivery tomorrow. If it is not correct then talk to the customer care service. ... she has been forced to spend hours each week dealing with the unwanted packages. Mistakes happen, especially when it comes to the mail. In that case, you can contact Amazon and offer to return the merchandise. Here are the top ways to detect if a message is really from Amazon. What you can do. This type of fraud involves Amazon sellers setting up accounts in a stranger’s name, then sending their products to an unsuspecting recipient. Simple delivery mistakes happen all the time. She asked my parents to leave the packages in front of their door and she will pick up the packages. Now, you might be reading this thinking, “Wow, that would be a great problem to have.” But there’s a reason why it’s more troubling than it seems at first glance! And so Bobby contacted Amazon’s chat customer support, and gave the rep the order number of the items involved. Instead, Bobby got a message reading, “Error Occurred: This Amazon account is not associated with the return label or authorization you are trying to access.” I called UPS and they are going to send someone by tomorrow to pick up the packages. There’s not much else you can do. Federal Trade Commission rules regarding mail and online orders, this expanded FAQ from the FTC on this very subject, their iPhone order included three additional Apple devices. --A Massachusetts couple believes they are the target of an international online retail scam after being swamped by deliveries from Amazon.The packages have arrived once or … Can you chime in with what you received? Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival. Since you are not been charge. But if you believe it’s just an error and want to see if it can be fixed, the FTC suggests that you notify the seller and offer to return the merchandise, so long as the seller is the one who will pay for all of the return shipping. You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. I could not reach Amazon by phone or email. If you receive someone else’s mail, or if someone else receives yours, there are a few steps you can take to resolve the problem. Long admits that it was odd to come home to a brown package containing a soccer ball that she didn’t order, but what made it even stranger was the fact that no one had her new address yet. This was the question posed by Consumerist reader Bobby, who didn’t realize until after the box was opened that one of the Amazon packages they … My parents received three packages from Amazon with their address and someone else's name. I checked my Amazon account, I have not ordered anything in the last 3 months and do not show any charges to my account. According to the Federal Trade Commission. That means you give a “reasonable amount of time (say 30 days)” for them to pick up the item and have it returned, and you shouldn’t have to pay a cent for any of it. Look around the delivery location for your package. All email addresses you provide will be used just for sending this story. *Amazon Order ID ***-*****-***** Holiday A... Amazon delivered my package to someone else's house. We respect your privacy. Late one night, Mars received an email confirming an order via her Amazon … If the mail was delivered to the correct address but addressed to the wrong person, you can write 'Moved' or 'Unknown' on the items and deposit them in a mailbox. Have you heard of the Amazon package scam called “brushing?” This scheme involves receiving random packages from Amazon you didn’t order that just show up on your doorstep. Amazon Prime’s free two-day shipping is a pretty great deal, but it doesn’t necessarily mean you’re. My packages show they were shipped from 172 Trade Street, Lexington, KY. Instead, it is a spoofed email. The other peson suggested contacting Amazon. Then last year, there was the Consumerist reader who found themselves the beneficiary of Walmart’s shipping department when their iPhone order included three additional Apple devices. At this point, the rep told Bobby to just keep the items. So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? Let's say you received an Amazon package that’s addressed to a different person, though. Moreover, if Amazon tries to “obtain payment for or the return of the unordered merchandise,” it could be seen as being in violation of the FTC rules and make the company subject to a civil penalty of up to $16,000. Here’s hoping it’s something good! But it’s likely to be a new scam known as ‘brushing’. If it’s small enough, place it in their mailbox. One person — identified only as Nikki — told the Daily Beast that she unwrapped an unsolicited Amazon package, only to find a $25 sex toy inside. 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