Check your fireplace manual to locate them. Especially if you have a B-vent fireplace (as opposed to direct vent), a cold flue can prevent the fireplace from lighting. Modern gas fireplaces have several key components: The thermopile’s job is to keep the valve open so gas can flow and keep the pilot lit. However, you should still consider hiring a professional if you have any doubt in your mind about your own ability to correct the issues. This results in venting going into your house, rather than up and out. adhere to the minimum clearance to combustibles for your appliance, refer to your installation manual for information. Before you go too far in your attempt to solve the problem, you should check to make sure your pilot light is lit. Press Esc to cancel. Watch this video and learn how to troubleshoot any problems you may have with your Majestic gas fireplaces. For problems with a natural gas line, contact your city utilities office, and for propane, contact your propane company. The blower is typically wired to the thermostat to activate when the fire reaches a certain temperature. This is a simple fix but does require professional help to adjust it properly. And that stinks. Lightly sand away the carbon deposit until it looks clean again. They’re much less costly overall, since you don’t have to buy wood, and have less environmental impact. Seems simple, but the gas valve could have gotten turned off for any number of reasons over the summer or since it was last used. This is unnecessary and doesn’t save you any money. Get on our service schedule soon and get your fireplace back to full working order. You may not notice the beginning of a soot buildup problem with the unaided eye. let the appliance cool completely before conducting service. To troubleshoot a Napoleon gas fireplace that will not stay lit, check the drip loop, the pilot light, the thermocouple and the gas valve to ensure all components are clean and working before replacing. Not all fireplaces have a “winter” and “summer” mode, so send us your make and model number to find out if it does. You can prevent this in the future by setting it to “winter” mode, which means it will always be on. The burner and valve assembly are leak and test-fired at a quality test Napoleon Parts Store Welcome to the Napoleon Parts Store a division of the Cozy Cabin Stove & Fireplace Shop.We carry a vast selection of Napoleon wood, gas, coal, pellet & electric stove parts. Gas Fireplace Inserts. If you open the access panel on your gas fireplace (usually on the bottom), you’ll see the fireplace’s gas plumbing, the gas valve itself, and a bunch of wires. If not, then the entire piece may need to be replaced, or you could be facing a different issue altogether. Be sure to check your instruction manual for more details on how to turn your pilot light back on. These parts will eventually reach a point of breakdown and need to be replaced. NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen who take great pride in their work. You'll need to upgrade your circuit panel to accommodate the blower if you … Unlike cleaning the thermopile and the thermocouple, this is a task that should definitely be left to a professional. Napoleon Fireplace Remote Troubleshooting How to Troubleshoot a Napoleon Fireplace Remote Control If you have a standard Napoleon fireplace remote control and you can't get it to work with your fireplace watch our video below or use these simple troubleshooting steps to get it working again. You will be able to determine whether or not the small flame is out. Itâs designed to determine whether the pilot light is lit and then subsequently signals the gas valve to open. Direct vent means you have an inner and an outer exhaust pipe, like a smaller pipe inside a larger one (see photo). With any luck, youâll be able to avoid the cost of bringing in a professional. Whether your gas fireplace uses propane or natural gas, ceramic logs or fire glass, is free standing, built-in, double-sided or a slip-in insert, it requires a gas burner to create the flames. As shown in photo, the body of the new one is about 1cm shorter than the original. To avoid this problem, it’s good to light the pilot and let it burn for a while (see step 3 above) and warm up the flue. Convert wood fireplaces - no mess, no hassle. 36-Inch Direct Vent Fireplace by Empire Laboratories. call B&C and have Bob come out to do an inspection, Schedule My Fireplace Cleaning and Inspection. Much like cleaning the thermocouple, you might want to start by cleaning your thermopile. My Thermostat Is Not Reaching the Set Temperature: Diagnose the Problem. The inner vent releases the exhaust outside, and the outer vent pulls air from outside to keep the fire burning. If you are unsure if your location is within our service area, please contact us to find out! Duluth Forge 170034 Gas Fireplace Insert High Heat with a Classic Look – Review. No matter the brand – Heat n Glo, Napoleon, Kingsman, Empire, RHPeterson, or any other – the parts will wear out or get dirty or clogged over time. Try to test your fireplace and see if the gas fireplace will stay on this time. Regal Flame Fargo Built In. It could be an indicator of several different things, but it most commonly is caused by an issue with your thermocouple. If it is, simply re-light the pilot with a match or a lighter to see if the fireplace turns back on.Alternatively, if the flame reignites initially but the pilot won't stay on, there are more i… turn off the gas and electrical power before servicing the appliance. The valve is usually located at the floor below the fireplace, or in the wall operated by a key. Regal Flame Fargo’s Built In gas fireplace is simply stunning to look at. 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