Customer Service Manager salaries at Thule can range from $79,095-$85,936. If the dealer is not able to correct the defect, the purchaser should contact Thule in writing. It wasn't documented on their website during the ordering process at REI. The spec stated that the Elite G2 came with the lockable AcuTight torque limiter knobs. What's worse is the attitude when I call. Hats off to the team from Thule Woodmead. Your experience can help others make better choices. Thule didn't respond to my plea for a work around other than to tell me that they knew of the issue and that it was documented somewhere. Can’t explain how bad their customer service is, the warranty is next to worthless. Wouldn't be surprised is there's a high turnover rate in the support team. Thule Customer Service Phone Number (800) 238-2388, Email, Address Write review They want you to video a buggy flipping with your child in..... of course I can’t replicate the exact speed and weigh it happens at. What?? The hardest part of the job was angry customers. Very disappointed with their service.Also, not sure this bike rack is 100% suitable for mountain bikes with fattish tyres as they don't fit into the carrier channel very well.Also bought one of their bike covers. I would like to purchase the ‘One Key’ system. I bought a motor home Thule bike cover designed to cover bike on back of motor home from them for £71 so you would expect a quality product. Ordered Thule replacement parts, shipping to Canada, that were no longer available anywhere in North America. | Read 21-40 Reviews out of 43 Yes I waited on the line for that long. Thule Reviews. Order arrived quickly with all the appropriate documentation to clear customs easily and was well packaged. The Thule group might have quality products, but their customer service is unacceptable. Got the 3 to 4 bike size (even though only covering 2 adult bikes) as read that the 2 bike one was too small. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Read honest and unbiased product reviews from our users. Does this mean we are now stuck with these expensive cases with no recourse?I am inclined to demand a refund! Read honest and unbiased product reviews from our users. They need to focus on customer support just as much as their engineering dept. I contacted company I bought it from and they said it’s not covered for wind damage so they wouldn’t accept return. The instructions are incredibly poor and there seemed to be no way of getting this thing no matter how hard we tried. 78 talking about this. The extensive and varied and excellent breakfast was a big plus. Will recommend them to anyone. Just got new XT2 bike carrier. Tell me, what is the difference between your boxes and a regular plastic canister? Thule basically stole our money and never received our package. Reviews and Ratings from Thule customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. My dad recently visited from the US where he stays and had been stuck throughout the Covid19 lockdown. Impossible to get a hold of! Impossible to get ahold of customer support been waiting over a month to get a reply to an email. Read honest and unbiased product reviews from our users. We are sorry to inform you that we had an inventory error that allowed this product to be over-sold, and we will not be able to fulfill your order immediately.”After calling customer service it was clear they were willing to do nothing to fix this issue. Find Reviews Filter. I had received a defective product and sent in the requested paperwork. Bring your life Thule was established in Sweden in 1942. Positive reviews (last … Great service. Well done! Very very disappointed, again, with thule!!!!!! Terrible service and never received our package. The extensive and varied and excellent breakfast was a big plus. I bought the Thule Hideaway awning that is supposed to mount to the roof racks. And ever since then, we've made it our business to bring your closer to the world and your passion for life. I use a Thule to put my bicycle on top of my subaru -- it works great! I have been very loyal to Thule. Read honest and unbiased product reviews from our users. Thule is ran by great people. Company. Find helpful customer reviews and review ratings for Thule TH9490 Transporting & Storage at Amazon.com. Nice Racks! Search job titles. Buy a Bob - least you don’t end up with a worthless buggy in the garage while you argue with Thule. Just terrible. No customer service number.Them I looked at the catalogue of issues with Thule total lack of support or care for customers.Happy customer turned into never again and dreading anything serious.Found the clips on the rack,,,suggest an arrow in structions. Just a piece of plastic with a brand written on it. Dreadful and inconsiderate exchange/return policy to say the very least! Where can I buy Thule products? Find helpful customer reviews and review ratings for Thule Crossover 2 Travel Kit at Amazon.com. I work in retail sales and Thule is laughable. Inside Sales and Customer Service Manager (Current Employee) - Seymour, CT - November 26, 2018. No interesting solutions. They are truly great. Sharing is what powers GetHuman's free customer service contact information and tools. Prices were reasonable and the online shopping experience good. 08 May 2018, 15:51. In the event that the product needs to be returned, a representative from Thule will provide the purchaser with the appropriate mailing address and any additional instructions. 1.0 out of 5 starsTerrible customer service. No customer service. Read 311 customer reviews about Thule Bike Racks that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Customer's rating: 4.3 of 5 (1) View All Reviews. Paint started to peal off on roof box.Made photos and videos of chunks of paint just falling off.Customer service said it is not covered by “lifetime” warranty. Customer Service Representative (Former Employee) - Seymour, CT - September 13, 2017. Terrible customer service. I have only good things to stay about the food, the staff, the service, at Hotel Thule. It is now December 2020 and I still have no replacement. I followed up with the dealer who contacted Thule. Tried to fit number plate following instruction which show two clips. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. To which cars can the Thule products be fitted? INDUSTRIES. How fast can I drive with Thule products mounted to my car? Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. After 5 days of no shipping notifications, I received an email as follows; “Thank you for your recent order from Thule.com. plastic box at crazy prices. Ordered new bottom fittings for our raised rail Thule system. Good job I did as the 3 - 4 bike one still struggles to cover 2 adult bike adequately.Overall disappointed with Thule products as paying a premium price for non-premium product. Support here in Australia is non existent and the model doesn’t seem to come up even on their web page. I only had this cover a few weeks and it’s trashed on first time used! Dreadful and inconsiderate exchange policy! Reviewed in the United States on September 24, 2019. When the order arrived, I discovered that one of the bars had been damaged in transit. The website did not mention the inability to open the sunroof issue. Great people, mission and company vision needs to be defined. Read 373 customer reviews about Thule Roof Racks & Cargo Carriers that have an average rating of 4.5 to find out what product is best for your vehicle.. Thule Customer Reviews Thule® - Circuit Roof Bike Rack Reviews. Got off at next exit to turn around and get the bike but it was gone. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. They threatened to cancel my order but not give me my money back!! Thule® - Circuit Roof Bike Rack. Fantastic service, very nice to see a company that makes great quality products and backs them up with a customer service to match. Dodgy company! Clear All. 4.3 of 5. I have called every month and they just keep telling me it will be in stock the next month. Customer Serview was 0/10. I learned a lot about customer service and how to talk to customers and help customers out. I had to phone Thule because the website materi... Thule: Zach addressed issue (broken handle where the s... Thule: Called about a replacement part for an old rack... Thule: AWESOME! Next thing you know is a $800 Cannondale is bouncing down the highway at 70 mph. I would rate a zero if I could. The rooms are large and very comfortable. Find helpful customer reviews and review ratings for Thule 927002 VeloCompact 7Pin Bike Rack at Amazon.com. Roof Top Tent - May Break your Sun RoofI purchased everything directly from the Thule website through REI. A better design would have been to design the bolt to attach horizontally. Excellent customer service Buying a set of Thule roof bars and a roof box from this firm is a reminder of what great customer service should look like. Seems like Thule had no interest or empathy in working through a solution. Only Thule components were purchased. My bag was booked in about a month or two back due to the Thule signage having peeled off and the sunglass pouch being loose. Offered to return the buggy but that isn’t good enough! Read helpful reviews from our customers. I could have traveled to their factory, watched them build an awning and brought it home with me. Why can't I find my vehicle in the Buyer's Guide? That was in June 2020. Crappy made Thule straps of plastic rubber, or whatever it's made of, failed and messed up a beach trip for the whole family. Great customer service in calculating the shipping cost. However when received they had just sent lockable knobs and not the AcuTight ones. There are also no big show rooms to see their product in the Netherlands. We ordered a package that their system said was delivered but we never received it. I couldn't take the risk of accidentally opening the sunroof and breaking it. Month on month industry ranking # Purchase a defective Thule product online and cannot get the company to send the correct part. Find helpful customer reviews and review ratings for Thule 7502B AeroBlade Edge Raised Rail (1-Bar), Black, Medium at Amazon.com. Just got new XT2 bike carrier. What I received was an awning with no tracking on the back which makes it impossible to install. Brand new hitch mount 2 bike rack with two brand new bikes. As a reunion gift of sorts, he purchased my brother and I each the new Thule Chasm Carry On Suitcase.Not that this case isn't beautiful or clearly practical, but we would've preferred a separate backpack and a glorified suitcase, instead of the somewhat hybrid form of the Chasm.Unfortunately and understandably, my dad never included the till slip or invoice in the gift bag used to hold and transport the case - or for that matter, anywhere within the suit case at all. !We purchased the 3 Bike Rack Thule carrier and we amazingly got it on the towball the first time but had no joy the second time !!! BEST BUSINESSES. Contact customer service; How do I register my new Thule product? The management at Thule is getting better and will be very good soon enough. Hotel Thule is an oasis of everything wonderful and has the greatest service from the best trained and friendly staff. You can call Thule at toll free number, write an email, fill out a contact form on their website www.thule.com. © 2020 Trustpilot, Inc. All rights reserved. Product_Or_Service: Thule Rapid Traverse foot Desired Settlement: DesiredSettlementID: Refund All I really want is my $62.00 back. I expected more from this high priced tent. Read honest and unbiased product reviews from our users. Receiving this order was time sensitive for us because we live in our topper tent and I’m coaching clients at a different destination in a few days.This put us in a horrible spot. Thule has a consumer rating of 4.33 stars from 3 reviews indicating that most customers are generally satisfied with their purchases. Thule Reviews. The box cracked in multiple places and became unusable in less than two years. I have called and spoken with Melissa from Thule's customer service department repeatedly about this, and have basically been brushed off every time I call. You can help. Terrible Design - Might Break your Sun Roof. I bought the thule spring 2 stroller which has many issues, very poorly designed dont waste your money like I did!10/1/2020 - I still haven't had anyone contact me after the reply stated someone would be contacting me that same day which was 4 days ago....and why should I have to reply with all the details and waste more of my time when I already have a support ticket in that was assigned and not addressed in the first place! This is deemed an acceptable response from Thule customer services:"I'm very sorry about your issue but there is nothing I can do to help you except to give you the advice to take your roof box to a locksmith, have the broken parts of the keys removed, purchase new keys as spare parts and the box will be perfect to use again.I wish you a pleasant day.Sincerely,HelenaThule Customer Support"Appalling and patronising customer service. Review: Receiving very poor customer support from Thule. When you complain about their customer service they ignore you. Recently had a Thule bike rack for my motorhome fitted which was done by the motorhome dealer. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Thule Overview. You would think at a bare minimum,SAFETY, would be a concern with the overall goal of RETENTION. Ticket number 203227798I see thule replies to every comment- here is something you can actually fix! Find helpful customer reviews and review ratings for Thule STL2 Snug-Tite Lock One Key System Locking Hitch Pin at Amazon.com. 2 reviews | Active since Nov 2011. Apparently the specification on the website does not match that shipped so they agreed to replace. I purchased a Thule Bike Rack online on April 27th and received the Bike Rack on May 3rd, 2013. Nothing in packaging.Totally unable to contact Thule to resolve. First trip out the cover ended up ripped to shreds. 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